Support
MISSION STATEMENT
FinzOmine is here to keep you comfortable and looking good while on and off the water. We also want to provide you with peace-of-mind and confidence in our products for as long as you are one of our Finz. It is our goal to provide you with quality products and a pleasant buying experience each and every time you call on FinzOmine.
If you have any questions, concerns, or comments (good or bad) for any of our products, we would like to hear from you! "You" are our market research... so, send us your ideas and suggestions. You never know, you could be the inspiration behind our next big product!
From our family to yours, good fishing & stay safe,
FinzOmine
If you have any questions, concerns, or comments (good or bad) for any of our products, we would like to hear from you! "You" are our market research... so, send us your ideas and suggestions. You never know, you could be the inspiration behind our next big product!
From our family to yours, good fishing & stay safe,
FinzOmine
SHIPPING
Orders are processed Monday thru Friday, excluding holidays.
United States (Lower 48)
The shipping prices below are for orders up to $99. Shipping time does not apply to International orders. We can only ship to US Territories (Puerto Rico, Guam, US Virgin Islands, American Samoa), post office boxes, or to addresses outside of the USA via USPS. Please inquire at finz@finzomine.com shipping cost to internation locations.
Ground Service:$8.00
Order Processing: In most cases 2 Business Days* Please allow 2 weeks.
Order Arrives: 2-9 Business Days*
Alaska and Hawaii
Ground Service includes Alaska and Hawaii.
*Business days (Monday through Friday excluding holidays).
*Free UPS Ground Service on orders more than $99 (before shipping and tax) will be sent via USPS only. Expidited service does not apply to Free Shipping offers. We do not divide orders ship to multiple addresses.
United States (Lower 48)
The shipping prices below are for orders up to $99. Shipping time does not apply to International orders. We can only ship to US Territories (Puerto Rico, Guam, US Virgin Islands, American Samoa), post office boxes, or to addresses outside of the USA via USPS. Please inquire at finz@finzomine.com shipping cost to internation locations.
Ground Service:$8.00
Order Processing: In most cases 2 Business Days* Please allow 2 weeks.
Order Arrives: 2-9 Business Days*
Alaska and Hawaii
Ground Service includes Alaska and Hawaii.
*Business days (Monday through Friday excluding holidays).
*Free UPS Ground Service on orders more than $99 (before shipping and tax) will be sent via USPS only. Expidited service does not apply to Free Shipping offers. We do not divide orders ship to multiple addresses.
RETURNS & EXCHANGES
Refunds are based on your original payment method. Cash transactions are refunded via check. PayPal transactions will be refunded thru PayPal. Additional shipping fees are waived for exchanges. If we are unable to exchange the item per your request, we reserve the right to issue a refund or merchandise credit.
Incorrect/defective items must be returned with original packaging, unworn and unwashed.
If an item is incorrect/defective, we will happily exchange/refund your purchase within 30 days of the shipping date with the original sales receipt. Items returned without a receipt will be issued merchandise credit.
FinzOmine includes a Return Form with each shipment. If you are returning an item, please complete this form as necessary. If you do not have the Return Form, please include a note with your name, mailing address, daytime phone, product description, and reason for return.
Important: Please return packages via United States Postal Service (WITH TRACKING INFORMATION) or any service that will deliver to a United States Post Office Box. FinzOmine is not responsible for lost shipments if tracking information is unavailable.
Returns Address:
FinzOmine
P. O. Box 2802
League City, TX 77574
Incorrect/defective items must be returned with original packaging, unworn and unwashed.
If an item is incorrect/defective, we will happily exchange/refund your purchase within 30 days of the shipping date with the original sales receipt. Items returned without a receipt will be issued merchandise credit.
FinzOmine includes a Return Form with each shipment. If you are returning an item, please complete this form as necessary. If you do not have the Return Form, please include a note with your name, mailing address, daytime phone, product description, and reason for return.
Important: Please return packages via United States Postal Service (WITH TRACKING INFORMATION) or any service that will deliver to a United States Post Office Box. FinzOmine is not responsible for lost shipments if tracking information is unavailable.
Returns Address:
FinzOmine
P. O. Box 2802
League City, TX 77574
100% SATISFACTION GUARANTEE
FinzOmine strives to be recognized for quality products and 100% customer satisfaction. If a FinzOmine product fails due to manufacturer defect, we will gladly replace it or exchange the item for different a item of the same value... at no cost to you.
FREQUENTLY ASKED QUESTIONS
Q: Is your online shopping cart secure for electronic transactions?
A: Yes. FinzOmine uses PayPal. PayPal is the safer, easier way to pay.
Q: How do I know FinzOmine received my order?
A: You will receive an email with your order number and a link to your tracking information.
Q: When will my credit card be billed?
A: Your credit card is billed at the time of purchase.
Q: Can you ship to a P. O. BOX?
A: Only via USPS. UPS, Fedex, and DHL requires a physical address for shipping delivery.
Q: How will I know when FinzOmine is releasing new products?
A: If you subscribe to our email list, you will receive periodic announcements concerning new products, sales closeout specials, and more. You can opt out of our mailing list at any time.
Q: Am I charged Sales Tax?
A: FinzOmine is based in Texas where 8.25% sales tax is applied to all respective transactions.
Q: What is the FinzOmine Guarantee?
A: FinzOmine strives to be recognized for quality products and 100% customer satisfaction. If a FinzOmine product fails due to manufacturer defect, we will gladly replace it or exchange the item for different a item of the same value... at no cost to you.
Q: When does my order to ship?
A: Within 48 hours after receipt of payment. Most orders ship on the next business day.
Q: Does FinzOmine accept international orders?
A: Yes. Shipping costs vary based on country. Contact us via e-mail at finz@finzomine.com with the items you are interested in. Once shipping costs are verified we will contact you with details and payment totals.
Q: What is the FinzOmine Return and Exchange Policy?
A: If an item is incorrect/defective, we will happily exchange/refund your purchase within 30 days of the shipping date with the original sales receipt. Items returned without a receipt will be issued merchandise credit.
Q: Can I cancel an order?
A: Yes, if done immediately. We ship orders as fast as possible. In most cases, orders ship the next business day. If cancellations or changes are necessary and the order has already shipped, simply return the item with the completed Return Form for a refund.
A: Yes. FinzOmine uses PayPal. PayPal is the safer, easier way to pay.
Q: How do I know FinzOmine received my order?
A: You will receive an email with your order number and a link to your tracking information.
Q: When will my credit card be billed?
A: Your credit card is billed at the time of purchase.
Q: Can you ship to a P. O. BOX?
A: Only via USPS. UPS, Fedex, and DHL requires a physical address for shipping delivery.
Q: How will I know when FinzOmine is releasing new products?
A: If you subscribe to our email list, you will receive periodic announcements concerning new products, sales closeout specials, and more. You can opt out of our mailing list at any time.
Q: Am I charged Sales Tax?
A: FinzOmine is based in Texas where 8.25% sales tax is applied to all respective transactions.
Q: What is the FinzOmine Guarantee?
A: FinzOmine strives to be recognized for quality products and 100% customer satisfaction. If a FinzOmine product fails due to manufacturer defect, we will gladly replace it or exchange the item for different a item of the same value... at no cost to you.
Q: When does my order to ship?
A: Within 48 hours after receipt of payment. Most orders ship on the next business day.
Q: Does FinzOmine accept international orders?
A: Yes. Shipping costs vary based on country. Contact us via e-mail at finz@finzomine.com with the items you are interested in. Once shipping costs are verified we will contact you with details and payment totals.
Q: What is the FinzOmine Return and Exchange Policy?
A: If an item is incorrect/defective, we will happily exchange/refund your purchase within 30 days of the shipping date with the original sales receipt. Items returned without a receipt will be issued merchandise credit.
Q: Can I cancel an order?
A: Yes, if done immediately. We ship orders as fast as possible. In most cases, orders ship the next business day. If cancellations or changes are necessary and the order has already shipped, simply return the item with the completed Return Form for a refund.
SPONSORSHIPS
FinzOmine is currently seeking professional anglers to endorse our brand. If you are interested, please complete our online Sponsorship Application Form.
Please note, at this time, FinzOmine only supports product donations with specific restrictions. FinzOmine does not accept unsolicited cash proposals.
Please complete our online Sponsorship Application Form or email/mail your hard copy proposals to the provided address.
Please note, at this time, FinzOmine only supports product donations with specific restrictions. FinzOmine does not accept unsolicited cash proposals.
Please complete our online Sponsorship Application Form or email/mail your hard copy proposals to the provided address.
ORDER INFORMATION
Payment Methods
• Credit Card via PayPal: American Express, Discover, MasterCard, Visa
• PayPal
• Money Order (e-mail us for more info)
• Bank/Wire transfer (e-mail finz@finzomine.com for details).
Status
We ship your order fast as possible. In most cases, orders ship on the next business day, but please allow up to 2 weeks. Shipments usually arrive within 7-10 days via standard ground shipping. You will receive package tracking information via email within 48 hours of placing your order.
Back-orders
Back-ordered products are items that are temporarily out of stock. If ordered items become back-ordered, an e-mail notice will be sent to you. At that time, you may choose to wait for the item or cancel your order.
Right of Refusal and/or Cancellation
Transactions through www.finzomine.com are subject to our approval and acceptance. At any time, Finzomine™ reserves the right to refuse/cancel any order at any stage of processing, for any or no reason, without liability to anyone. Finzomine™ shall reimburse your credit card in the event of a transaction cancellation.
• Credit Card via PayPal: American Express, Discover, MasterCard, Visa
• PayPal
• Money Order (e-mail us for more info)
• Bank/Wire transfer (e-mail finz@finzomine.com for details).
Status
We ship your order fast as possible. In most cases, orders ship on the next business day, but please allow up to 2 weeks. Shipments usually arrive within 7-10 days via standard ground shipping. You will receive package tracking information via email within 48 hours of placing your order.
Back-orders
Back-ordered products are items that are temporarily out of stock. If ordered items become back-ordered, an e-mail notice will be sent to you. At that time, you may choose to wait for the item or cancel your order.
Right of Refusal and/or Cancellation
Transactions through www.finzomine.com are subject to our approval and acceptance. At any time, Finzomine™ reserves the right to refuse/cancel any order at any stage of processing, for any or no reason, without liability to anyone. Finzomine™ shall reimburse your credit card in the event of a transaction cancellation.
